Resolved -
This incident has been resolved.
Jan 8, 14:38 MST
Update -
We are pleased to share that the system has stabilized, and the slowness and 5xx errors previously affecting Colorado.gov pages have subsided. While functionality has returned to normal, our team is continuing to work closely with our service provider, to identify the root cause of the issue and prevent future occurrences.
We sincerely thank you for your patience and understanding during this disruption. We will provide further updates if additional information becomes available.
Jan 8, 14:38 MST
Monitoring -
We have observed improvement in system performance, with a reduction in slowness and 5xx errors on Colorado.gov pages. However, we are continuing to monitor closely.
Our teams, along with our service provider, remain actively engaged to ensure stability and address any further disruptions that may occur.
We appreciate your continued patience and understanding as we work to provide a reliable experience.
Jan 7, 17:04 MST
Update -
We want to provide you with another update regarding the slowness and 5xx errors affecting some Colorado.gov pages. In addition to our internal teams, our service provider, is actively engaged in troubleshooting the issue. Their experts are working closely with us to identify the root cause and implement a resolution as quickly as possible.
We deeply regret the inconvenience this disruption may be causing and remain committed to keeping you informed as we make progress. Thank you for your continued patience and understanding during this time.
Jan 7, 16:45 MST
Update -
We want to provide you with another update regarding the slowness and 5xx errors affecting some Colorado.gov pages. In addition to our internal teams, our service provider, is actively engaged in troubleshooting the issue. Their experts are working closely with us to identify the root cause and implement a resolution as quickly as possible.
We deeply regret the inconvenience this disruption may be causing and remain committed to keeping you informed as we make progress. Thank you for your continued patience and understanding during this time.
Jan 7, 15:39 MST
Update -
We want to provide you with another update regarding the slowness and 5xx errors affecting some Colorado.gov pages. In addition to our internal teams, our service provider, is actively engaged in troubleshooting the issue. Their experts are working closely with us to identify the root cause and implement a resolution as quickly as possible.
We deeply regret the inconvenience this disruption may be causing and remain committed to keeping you informed as we make progress. Thank you for your continued patience and understanding during this time.
Jan 7, 14:19 MST
Update -
We want to provide you with another update regarding the slowness and 5xx errors affecting some Colorado.gov pages. In addition to our internal teams, our service provider, is actively engaged in troubleshooting the issue. Their experts are working closely with us to identify the root cause and implement a resolution as quickly as possible.
We deeply regret the inconvenience this disruption may be causing and remain committed to keeping you informed as we make progress. Thank you for your continued patience and understanding during this time.
Jan 7, 13:14 MST
Update -
Our teams continue to work diligently to address the slowness and 5xx errors impacting certain Colorado.gov pages. While we are making progress, the issue is not yet fully resolved, and we are leveraging all available resources to expedite the restoration of normal service.
We sincerely apologize for the ongoing inconvenience and appreciate your continued patience. Updates will be shared as soon as we have new information to provide. Thank you for your understanding and support as we work to resolve this matter.
Jan 7, 11:59 MST
Update -
Our teams continue to work diligently to address the slowness and 5xx errors impacting certain Colorado.gov pages. While we are making progress, the issue is not yet fully resolved, and we are leveraging all available resources to expedite the restoration of normal service.
We sincerely apologize for the ongoing inconvenience and appreciate your continued patience. Updates will be shared as soon as we have new information to provide. Thank you for your understanding and support as we work to resolve this matter.
Jan 7, 11:01 MST
Update -
We want to provide you with an update on the slowness and 5xx errors affecting some Colorado.gov pages. Our teams have been actively investigating the root cause and are making progress in troubleshooting the issue.
We remain fully engaged in resolving this disruption and will continue to keep you informed as we have new developments. We deeply appreciate your patience and understanding during this time. Thank you for bearing with us as we work diligently to restore full service.
Jan 7, 10:13 MST
Investigating -
Incident Status: Investigating
We are actively investigating reports that partners and customers may be experiencing issues while loading certain colorado.gov webpages.
Incident start: 01/07/2025 07:02 MST
Components affected: Websites
If you have any questions or concerns, please contact the Service Desk at 303-534-3468.
Thank you.
Colorado.gov Service Desk
Tyler Colorado
Managers of Colorado.gov
O - 303-534-3468
Jan 7, 09:35 MST
