Support Email Issue and Alternative Ticket Submission Options

Incident Report for DGS Colorado

Investigating

We are currently experiencing an issue with one of our support email inboxes. Messages sent to partnersupport@www.colorado.gov may intermittently fail to create support tickets.
As part of this, we are in the process of discontinuing use of the partnersupport@www.colorado.gov email address.
Please use one of the following options going forward:

Email: co_support@tylertech.com
Support Portal: https://coloradointeractive.atlassian.net/servicedesk/customer/portal/5

Using the support portal is the most reliable way to ensure your request is received and tracked.
We apologize for any inconvenience and appreciate your understanding.
Posted Apr 08, 2026 - 09:54 MDT
This incident affects: Custom Applications.