PayPort – iOS Mobile Device Issue

Scheduled Maintenance Report for DGS Colorado

Completed

The scheduled maintenance has been completed.

Posted Jun 11, 2026 - 08:00 MDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jun 11, 2026 - 07:00 MDT

Scheduled

We are currently aware of an issue affecting users accessing PayPort from iOS mobile devices (iPhone).
On affected devices, the payment amount field triggers the standard numeric keyboard, which does not include a decimal point. Because the field requires entry in the format XXX.XX, users may be unable to enter a valid payment amount and complete their transaction.

Workaround:
Until the issue is resolved, users can successfully complete transactions by using:
A desktop or laptop computer, or
A non-iOS mobile device
A fix has been scheduled for deployment at 7:00 a.m. on 6/11/2026. Users should not experience any downtime or service interruption during the implementation of this update.

If you have any questions or need assistance completing your transaction, the Service Desk is available to help. Please contact our service desk at https://coloradointeractive.atlassian.net/servicedesk/customer/portal/5

We appreciate your patience and apologize for any inconvenience this issue may cause.

Posted Jun 10, 2026 - 16:26 MDT

This scheduled maintenance affected: Payment Services.